#Amazon In the last AWS Weekly Roundup, Channy reminded us on how life has ups and downs. It’s just how life is. But, that doesn’t mean that we should do it alone. Farouq Mousa, AWS Community Builder, is fighting brain cancer and Allen Helton, AWS ...

#Amazon Analytics are vital to the success of a contact center. Having insights into each touchpoint of the customer experience allows you to accurately measure performance and adapt to shifting business demands. While you can find common metrics i...