The Customer Service and Experience Summit (26th-27th August) is the must attend event for those looking to deliver seamless and personal CS. The time has come for service and experience professionals to move from talking about change to actioning it. No longer is support a cost-centre, it’s the face of the business and crucial driver for retention and engagement. From AI and data-driven innovations through to maximising agent’s effectiveness, customers’ expectations are increasing, and you need to ensure you’re keeping up.
The Customer Service and Experience Summit is the only show of its kind, bringing together Europe’s senior decision makers to share invaluable insights and provide actionable takeaways.
We present the most influential speakers, an audience of decision makers and ground-breaking vendors.
The post Customer Service and Experience Summit Europe 2020 appeared first on ECN | E-Commerce Nation.
August 19, 2020 at 04:27AM
via https//www.brucedayne.com/
E-commerce Nation, Khareem Sudlow
